Know about support.microsoft.com

support.microsoft.com has been categorized as a malicious domain that belongs to the browser hijacker family. It has capability to infect all the most popular web browsers including Chrome, Firefox and Explorer and therefore, all of a sudden surfing the web becomes very problematic for you once your system gets attacked by this malware. It pretends to be a ‘well-equipped’ search engine program that provides most appropriate and improved search results and enhances your online browsing. It is even designed in a way that it hardly looks different from the genuine ones likes of Google, Yahoo and Bing. Nevertheless, on the contradictory to whatsoever is promised or claimed, or how it looks, support.microsoft.com is indeed a hazardous cyber infection made by cyber offenders with the sole intention to generate illegal revenues from rookie PC users.

How does it effect to the contaminated PC?

Upon being successfully installed, it contributes thousands of unwanted issues to the browser and turns your online browsing into hell. Initially it obtains complete control over the entire system and then re-configures its present settings. The modification in the registry editor enables this hijacker to gain automatic activation in the computer each time the Window is rebooted. Besides, it hijacks your web browsers and replaces the default settings such as homepage and search engine with support.microsoft.com without your consent. It makes your online session very problematic with constant redirects over suspicious domains and delivering tons of irritating advertisements on the screen throughout the day. Furthermore, it blocks the security programs running in the machine and downloads several other malicious infections in it. It may also cause a serious identity theft or online robbery because it tracks your browsing activities whatever you do online and gathers credential and sensitive information and shares them with cyber crooks. Hence, for the sake of a capable online experience as well as to avoid the private data from being stolen, it is necessary to illuminate support.microsoft.com from PC.

How does it enter the PC and how to get rid of it?

Freeware downloads, playing online games, watching porn or other videos from untrustworthy domains, opening spam email attachments, sharing files from infected USB drives etc. are the prime reasons behind the infiltration of this browser hijacker to the computer. So be careful while getting in touch with these malicious sources. The only way to prevent the destruction caused by support.microsoft.com is to delete this infection completely from machine.

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Steps To Remove support.microsoft.com From Compromised Computer

The infections like support.microsoft.com or similar ones or those belong to other malware category are all designed to generate with only ill intention to make money for its developers who make use of any technique to force you down. However, most of the security experts associated with different security associations say this is not much harmful browser and can be removed from an infected computer by getting through some steps. If you follow the steps in the same order and with full attention as described in the procedures below, we hope you can also free up your PC easily. It’s recommended to take a hard copy of the guidelines on paper or get another computer to assist you following the steps without any hassles.

Step 1: Track and remove support.microsoft.com from computer’s processes from task manager.

Step 2: Locate and delete the definition of this program from startup files, registry files, and host files.

Step 3: Removal of support.microsoft.com from all reputed browsers.

Step 4: Delete support.microsoft.com with an automatic solution (The Safest and most recommended method)

Step 1: Track and remove support.microsoft.com from computer’s processes from task manager.

  • Launch the Task Manager by pressing a key combination CTRL+SHIFT+ESC simultaneously.

  • Review the suspicious processes and note down its file location on computer.end-malicious-process

  • Terminate the processes now.

  • Open the “Run” command box and enter the noted down location to open in file explorer.

  • Delete the file permanently.

Step 2: Locate and delete the definition of this program from startup files, registry files, and host files

  • Launch the file explorer or any folder from my computer.

  • Click on “View” option in the above Menu (Older Windows version’s user may go to control panel to open “Folder options”)

  • Choose “Folder and Search Options”

  • Click over “View” tab.

  • Scroll down to find “Show hidden files and folders” option, and check it in the check box.

  • Find “Hide protected operating system files” and uncheck it. (This will allow you to see super-hidden files in any folder to identify the suspicious ones.)

  • Click “Apply” then “Ok”

Cleaning support.microsoft.com definitions from Windows registry

  • To open Windows registry editor, click Win+R combination.

  • Type “regedit” ro simply copy and paste in the command line

  • Press Ok.

  • Navigate to below mentioned registry files depending on your OS versions (32 bit or 64 bit) and delete the files.

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] or

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] or

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

  • Now Launch the Windows explorer and navigate to %appdata% to find and delete suspicios executable files from there, and close the window.

Fixing Hosts file to block the unwanted redirections on all active browsers

  • Open windows explorer and navigate to Windows directory.

  • Go to System32/drivers/etc/host

  • open the host file and notice it. If the system is hijacked by the infection you would see several IP definitions at the bottom.

  • Select those IP addresses and delete them. (Don’t delete the local host entry)

  • Save and close the file, and exit the explorer window.

Step 3: Removal of support.microsoft.com from all reputed browsers (Steps included for Chrome, Firefox & Internet Explorer)

Google Chrome

  • Launch Chrome browser.

  • Click over the main menu icon and select Tools or More Tools, then Extensions.

  • Scroll down to notice the list of installed extensions to find suspicious one and click the bin option beside it.

  • Click remove button to confirm the deletion.

  • Finally, Reset the Chrome settings to default leaving nothing behind.

Mozilla Firefox

  • Launch the Firefox and press CTRL+SHIFT+A to open extension Window.

  • Look for the support.microsoft.com extension and Disable it.

  • Now go to Help section.

  • Click over Troubleshooting information then hit the Reset button.

  • Confirm the act to reset the browser.

Internet Explorer

  • Simply, open the browser and click thee Gear Icon on the upper right corner.

  • Navigate to Internet options and click it.

  • Now, navigate to Toolbars and Extensions, to see the list of installed addons to find unwanted one.

  • Disable or delete the selected extensions permanently.

  • In order to reset the Ie, click over Advanced tab, and click Reset.

  • Press OK button to confirm.

Cleaning the browser’s shortcuts on the computer is also recommended in most of the cases and should be accomplished for all installed browsers, for which the steps are:

  • Select the browser short-cut, and right click on it.

  • Navigate the properties and click it.

  • In the opened window, find the target option, and remove the argument for support.microsoft.com.

  • Apply the changes.

Step 4: Remove support.microsoft.com with an automatic solution

Although the removal method through manual instructions are effective and proven to provide the best results, still some of the victimized users may fail to get the results as per their desire. This can happen due to lack of technical consent to access most of the administrative utilities as used in above guidelines. If you also got stuck through the instructions or seeking the safest method which needs not any high end manual steps, then opting an automatic solution could be the best solution. You just need to do a few instructions taken in practice to install and scan the system deeply that will fix all issues and remove support.microsoft.com completely. The required steps to do so is all here mentioned.

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Step 1: Download and install support.microsoft.com removal tool and install it on your computer (Note: this is a free scanner that will detect the present malwares on your system only. In order to fix the threats completely, you would have to buy its full version to remove the threats.)

Step 1

Step 2: After the installation is finished, run the scanner and you will see the two options as depicted in the image below. Click on “Scan Computer Now” button.

Step 2

Step 3: In this step, you would see the scanning process bar with detection of found threats and its short description along-with its categorized thumbnail.

Step 3

Step 4: Lastly, the scanner finishes scanning the computer to show full list of detected threats on computer. Just click on “Fix Threats” button to complete the removal that hardly takes a few moments depending upon the nature and severity level of the malware items.

Step 4